• Smart consumer
  • Smart customer
  • Smart citizen

Project management

In addition to content-based guidelines and tools, S3C offers a number of guidelines that aim to support the organisation and management of your smart grid project and/or product development process. 

Collection of survey questions for smart grid evaluation - This set of pre-formulated and elaborated questions can be used by researchers and/or marketing employees to design a survey for smart grid evaluations in a resource efficient manner.

How to identify regional stakeholders - For successful smart grid projects that take place on a local or regional level, it is important to include affiliated decision makers who support and disseminate your project. This guideline gives an introduction into the topic of stakeholder analysis.

How to improve your smart energy project through check-ups - Good project management includes continuous attention. Implementing a basic check-up process can help you keep your project running smoothly and ensure that small issues get resolved before major problems occur.

Innovative product development - This guideline and its four corresponding checklist tools support internal processes within utilities when developing well-aligned smart energy product and service innovations: Customer checklistCooperation checklistMarketing strategy checklist, and Product checklist

KPIs for energy consumption effects - How can key performance indicators (KPIs) be used for determining the effect of the smart grid environment on the energy consumption of the users? This guideline describes how you can apply KPIs for the purposes of providing consumer feedback and project evaluation.

Privacy and data protection - What should be taken into account when dealing with privacy, data protection and personal data storage? This guideline provides an overview of recommended measures and methods that help preserve the user’s data protection rights.

Self-assessment to create a reflecting team culture - How to use self-assessments as effective measures to encourage a reflecting work environment within your organisation? This guideline describes the benefits of such an assessment, explains how to do it and provides hands-on examples and sample questions.

Training installers - The installation of the smart meter and other smart energy devices is a deciding moment to get the consumer engaged. Here we explain how the installer can not only work on the infrastructure, but also provide information about the project and the smart grid to the users.

User-centred KPIs for the evaluation of smart grids - Evaluation of smart grid initiatives from the user perspective helps you in understanding how they have experienced the smart grid products and services. In this guideline evaluation is looked at from the perspective of the three S3C user types, the Smart Consumer, Smart Customer, and Smart Citizen.