• Smart consumer
  • Smart customer
  • Smart citizen

Explore the S3C toolkit by topic

In this section you can find all the information about user engagement for smart energy projects sorted by topic. 

Understanding target groups

Knowing your target group is of key importance for successful engagement of end users in smart energy projects. This is not only a matter of socio-demographics: it is important to gain insight in what end users want, need, and expect in a smart grid energy project. This section contains a set of guidelines that help apply effective ways and means to better understand smart energy target groups.

Incentives & rewards

As financial benefits are often not the most persuasive drivers for smart grid customers, the challenge is to appeal to emotional aspects by applying an adequate mixture of incentives. An incentive is a stimulus that motivates users to behave in a certain way. Rewards can be offered as a compensation for desired behavior.The guidelines in this section help you select and apply appropriate tariff structures and (non-)monetary incentives for your smart energy product or project.

Infrastructure & devices

When setting up a smart grid project, one needs to determine the proper combination of technical aspects like smart meters, monitoring functionalities, data processing algorithms, in-house displays and other infrastructural communication devices. Guidelines in this section support you in optimizing the smart meter installation process, estimating the potential for flexibility, setting a baseline and adequate data monitoring functionalities.


Communication is of key importance for the involvement of particpants in smart grid projects. The choice of a communication strategy depends on many factors that are unique for each situation: project goals, budget, participants, context and much more. These guidelines address a range of best practices, do's and don'ts and recommendations that support you in planning and decision-making for your smart grid.

Project management

In addition to content-based guidelines and tools, S3C offers a number of guidelines that aim to support the organisation and management of your smart grid project and/or product development process. The guidelines in this section refer to topics such as stakeholder management, monitoring and evaluation and how to establish a reflective culture within a project.